Refund policy

Hanara Return Policy

At Hanara, we want you to be completely satisfied with your purchases.

If you're not, you have 14 days from the date of receipt to request a return.

Items must be unopened, unused, with their original tags, and in their sealed original packaging.

Certain products cannot be returned: opened items, used hygiene products, clearance/sale items, or gift cards.

In case of a product received damaged, incorrect, or missing, you must contact us within 7 days with the following:

All return requests must be made via our contact form available on our website.

Returns sent without prior request will not be accepted.

Return shipping costs are the customer's responsibility.

Items must be returned in their original condition and packaging.

Once the return is received and validated, the refund will be processed to your original method of payment.

Please note that processing time may take a few days, depending on your bank.